Service innovation opportunities in emerging markets.
Kristofer KimblerMac TaylorPublished in: ICIN (2011)
Keyphrases
- service providers
- web services
- market share
- enterprise systems
- competitive market
- service discovery
- case study
- management system
- service quality
- social networks
- information technology
- end users
- pervasive computing
- service composition
- heavy traffic
- customer service
- technology transfer
- intellectual capital
- technological innovations
- loosely coupled
- organizational learning
- data sets
- information services
- electronic commerce
- distributed systems
- e learning
- data mining
- neural network