The Capacity Decision-Making of Omnichannel Catering Firms Based on Queueing System Considering Customer Reference Behavior.
Wentao ZhanXue-Ping WangMing-Hui JiangHan JiangDa HuoYun-Tao LiuPublished in: Syst. (2022)
Keyphrases
- decision making
- customer behavior
- competitive environment
- information technology
- decision support system
- electronic commerce
- behavior patterns
- production cost
- customer service
- potential customers
- decision makers
- information processing
- steady state
- limited capacity
- information systems
- customer satisfaction
- human behavior
- business intelligence
- state dependent
- decision process
- fuzzy logic
- multi agent