Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust.
Ali Abdallah AlalwanYogesh Kumar DwivediNripendra P. RanaPublished in: Int. J. Inf. Manag. (2017)
Keyphrases
- factors influencing
- banking services
- banking industry
- saudi arabia
- internet banking
- technology acceptance
- driving forces
- internet shopping
- perceived risk
- financial services
- information technology
- technology adoption
- factors affecting
- commercial banks
- customer satisfaction
- user acceptance
- behavioral intention
- mobile devices
- return on investment
- service quality
- theoretical and practical implications
- mobile services
- grounded theory
- trust model
- mobile technologies
- mobile learning
- empirically tested
- mobile phone
- negative impact
- mobile applications
- fraud detection
- computing environments
- mobile commerce