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Process Mining for the Analysis of Pre-sales Customer Service Process - A Hidden Observation in a Polish Automotive Organization.

Piotr SlizEmilia Dobrowolska
Published in: PLAIS (2021)
Keyphrases
  • customer service
  • process mining
  • process model
  • event logs
  • information systems
  • customer behavior
  • website
  • business processes
  • customer satisfaction
  • customer support