Consulting without consultants: expert systems applications in user services.
E. JohnsonW. WehrsT. DelfieldJ. ImhoffV. ManterPublished in: SIGUCCS (1989)
Keyphrases
- end users
- expert systems
- user centric
- user requirements
- location information
- spoken dialogue systems
- web services
- user experience
- artificial intelligence
- service discovery
- service oriented
- ambient intelligence
- user interaction
- intelligent systems
- user privacy
- knowledge engineering
- user requests
- user interface
- user specific
- short messages
- service providers
- information retrieval
- online services
- service delivery
- user groups
- digital libraries
- knowledge based systems
- service quality
- semantic web
- information management