Customer Interaction Management - Strukturierter Umgang mit Kundenanfragen.
Felix MeyerPublished in: D-CSCW (1998)
Keyphrases
- management system
- customer relationship management
- collaborative environments
- call center
- customer satisfaction
- network management
- human computer interaction
- electronic commerce
- information management
- information systems
- human interaction
- collaborative learning
- test set
- user interaction
- human robot interaction
- supply chain
- multi agent
- case study
- customer service
- customer behavior
- databases