Towards and Agile Service System for a Global Call Center.

Isaac K. Cheng Vikas Krishna Neil H. Boyette Joel Bethea

Published in: BPSC (2007)

Keyphrases

call center
service quality
heavy traffic
queueing model
asymptotically optimal
service level
customer service
service systems
queue length
arrival rate
service times
software development
fluid model
customer support
bayesian networks
quality of service
cooperative