Queues in tandem with customer deadlines and retrials.
Josh ReedUri YechialiPublished in: Queueing Syst. Theory Appl. (2013)
Keyphrases
- service times
- arrival process
- steady state
- arrival processes
- queue length
- waiting times
- electronic commerce
- customer service
- retrial queue
- response time
- processor sharing
- call center
- finite capacity
- single server
- information systems
- customer knowledge
- customer satisfaction
- customer behavior
- priority queue
- service rates
- quality function deployment
- queuing systems
- poisson arrivals
- real time
- retail banking
- purchase behavior
- service requirements
- potential customers
- customer data
- marketing strategies
- information technology
- search engine
- data sets