Rezension "Künstliche Intelligenz für Sales, Marketing und Service".
Matthias KnollPublished in: HMD Prax. Wirtsch. (2020)
Keyphrases
- customer service
- customer support
- telecommunications industry
- customer behavior
- potential customers
- customer satisfaction
- cross selling
- website
- high tech
- service providers
- service quality
- service composition
- information services
- call center
- social media
- web services
- consumer behavior
- database marketing
- management system
- customer loyalty
- decision making
- information systems
- service oriented
- long term
- electronic commerce
- customer base