Knowledge Management, Innovation and Efficiency of Service Enterprises Through ICTs Appropriation and Usage.
Flor Nancy Díaz PiraquiveVictor Hugo Medina GarcíaRubén González CrespoDario LiberonaPublished in: KMO (2014)
Keyphrases
- knowledge management
- competitive advantage
- case study
- knowledge workers
- service providers
- organizational learning
- knowledge engineering
- web based learning
- knowledge sharing
- e government
- information and communication technologies
- semantic web
- technological innovation
- web services
- information systems
- customer service
- decision making
- open innovation
- knowledge assets
- management system
- virtual enterprise
- service quality
- cost effective
- software engineering
- tacit knowledge
- end users
- wiki technology