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Untangling the mess -- a redesign of a technical environment for a telecommunication company call centre: part II: capturing a valid order for a telecommunication service.

Margret Dora Ragnarsdottir
Published in: NordiCHI (2010)
Keyphrases
  • telecommunication services
  • real time
  • neural network
  • data mining
  • web services
  • case study
  • service providers
  • customer service
  • telecommunication networks
  • distributed multimedia