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Untangling the mess -- a redesign of a technical environment for a telecommunication company call centre: part II: capturing a valid order for a telecommunication service.
Margret Dora Ragnarsdottir
Published in:
NordiCHI (2010)
Keyphrases
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telecommunication services
real time
neural network
data mining
web services
case study
service providers
customer service
telecommunication networks
distributed multimedia