Upgrading service quality of mobile banking.
Ming-Chun TsaiYu-Ya ChienChing-Chan ChengPublished in: Int. J. Mob. Commun. (2018)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- mobile devices
- quality of service
- competitive advantage
- mobile learning
- call center
- online shopping
- mobile applications
- information systems
- mobile phone
- user interface
- expert systems
- information quality
- competitive environment
- database
- incident management
- response time
- database systems
- job satisfaction
- databases