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The effects of download delay on performance and end-user satisfaction in an Internet tutorial.

Erica S. DavisDonald A. Hantula
Published in: Comput. Hum. Behav. (2001)
Keyphrases
  • user satisfaction
  • information systems
  • service quality
  • customer satisfaction
  • structural equation modeling
  • database
  • perceived quality
  • learning environment
  • quality attributes
  • negative impact
  • kolmogorov smirnov