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Developing Customer Perception Based Organization Performance Measurement Framework for Healthcare Service.

I. Gede Mahatma Yuda BaktiTri RakhmawatiSih DamayantiSik SumaediMedi Yarmen
Published in: IEEM (2018)
Keyphrases
  • customer service
  • information systems
  • conceptual framework
  • information technology
  • customer satisfaction
  • management system
  • lightweight
  • human perception