Key performance indicators versus business process metrics.
Jozef StasákPeter SchmidtPublished in: Int. J. Adv. Oper. Manag. (2018)
Keyphrases
- business process
- key performance indicators
- business processes
- business requirements
- process model
- business process models
- web services
- business rules
- ws bpel
- business intelligence
- business process management
- workflow management systems
- process oriented
- case study
- service oriented architecture
- business process modeling
- workflow model
- decision making
- database
- business users
- end users