A decision support tool for evaluating customer intentions.

Benoît Depaire Koen Vanhoof Geert Wets

Published in: Expert Syst. Appl. (2012)

Keyphrases

electronic commerce
customer relationship management
neural network
customer satisfaction
real time
machine learning
genetic algorithm
information systems
image sequences
optimal solution
evolutionary algorithm
special case
mental states
customer service
marketing strategies
quality function deployment