Distributionally robust workforce scheduling in call centres with uncertain arrival rates.
Shuangqing LiaoChristian van DelftJean-Philippe VialPublished in: Optim. Methods Softw. (2013)
Keyphrases
- arrival rate
- information technology
- steady state
- decision making
- poisson process
- asymptotically optimal
- robust stability
- robust optimization
- resource allocation
- scheduling problem
- queueing systems
- heavy traffic
- production scheduling
- call center
- supply chain
- reinforcement learning
- stochastic programming
- scheduling decisions
- information systems