Using simulation to study service-rate controls to stabilize performance in a single-server queue with time-varying arrival rate.

Ni Ma Ward Whitt

Published in: WSC (2015)

Keyphrases

single server queue
arrival rate
heavy traffic
poisson arrivals
flow control
traffic intensity
fluid model
steady state
waiting times
poisson process
queue length
asymptotically optimal
call center
service times
state dependent
service systems
service rates
queueing model
queueing networks
service providers