Paying Lip Service?: The Effects of Vocal Determinants on Perceived Service Quality.
Yigal DavidElad HarisonPublished in: Int. J. Enterp. Inf. Syst. (2022)
Keyphrases
- service quality
- user satisfaction
- service providers
- customer satisfaction
- internet shopping
- information quality
- technology acceptance
- information systems
- electronic commerce
- quality of service
- online shopping
- positive effects
- competitive advantage
- perceived usefulness
- subjective norm
- call center
- competitive environment
- database
- incident management
- structural equation modeling
- individual differences
- customer support
- user interface
- web services