Gain and Loss in System Switching: A Behavioral Economics View to Understand the Joint Effects of System Usage Performance on User Satisfaction.
Yue (Katherine) FengKar Yan TamPublished in: PACIS (2013)
Keyphrases
- user satisfaction
- information systems
- service quality
- customer satisfaction
- user perceptions
- perceived usefulness
- game theory
- information quality
- perceived quality
- structural equation modeling
- continuance intention
- post hoc analysis
- user engagement
- objective measures
- quality attributes
- positive effects
- hypothesis testing
- website