Collective Intelligence Applications in IT Services Business.
Maja VukovicOsamuyimen StewartPublished in: IEEE SCC (2012)
Keyphrases
- collective intelligence
- service delivery
- business partners
- service management
- computational collective intelligence
- mission critical
- social search
- swarm intelligence
- open innovation
- business opportunities
- business processes
- electronic commerce
- web services
- business activities
- service providers
- social networking
- web technologies
- business intelligence
- business models
- information foraging
- business process
- social media
- social web
- data mining
- service oriented
- end users
- decision making
- service quality
- computational models
- social networks