Working Together with Conversational Agents: The Relationship of Perceived Cooperation with Service Performance Evaluations.
Guy LabanTheo B. AraujoPublished in: CONVERSATIONS (2019)
Keyphrases
- conversational agents
- conversational agent
- natural language interfaces
- cooperative
- service providers
- service oriented
- structural equation modeling
- virtual enterprise
- artificial intelligence
- human communication
- website
- perceived usefulness
- virtual organization
- web services
- service quality
- user satisfaction
- software engineering