Mental Model Diagrams as a Design Tool for Improving Cross-cultural Dialogue Between the Service Providers and Customers: Case of the Chinese Restaurant Business in Milan.
Margherita PillanMilica PavlovicShushu HePublished in: HCI (11) (2018)
Keyphrases
- service providers
- cross cultural
- mental models
- design tools
- business opportunities
- business organizations
- cloud computing
- service provision
- web services
- online services
- end users
- information systems
- business models
- service quality
- data mining
- business processes
- electronic commerce
- social media
- content providers
- cloud services
- decision making
- knowledge management
- learning strategies
- instructional design
- query processing
- image analysis
- data analysis
- multimedia