The Business Process Investigation in the Perspective of Customer Value.

Ray Tsaih Wanying Lin Miaoju Hung Yaling Cheng

Published in: ICEB (2004)

Keyphrases

business process
business processes
business rules
case study
process model
web services
workflow model
process mining
ws bpel
business process modeling
business process models
business process management
customer relationship management
user interface
service oriented architecture
object oriented
business users