E-service quality and e-retailers: Attribute-based multi-dimensional scaling.
Prateek KaliaJustin PaulPublished in: Comput. Hum. Behav. (2021)
Keyphrases
- service quality
- multi dimensional scaling
- euclidean space
- customer satisfaction
- service providers
- user satisfaction
- supply chain
- electronic commerce
- information systems
- principal component analysis
- quality of service
- competitive advantage
- call center
- feature vectors
- information quality
- shape analysis
- metric space
- data sets
- euclidean distance
- face recognition
- competitive environment
- web services
- incident management