Exploring the Impact of Online Service Quality on Portal Site Usage.
Cathy S. LinSheng WuPublished in: HICSS (2002)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- website
- online learning
- competitive advantage
- information systems
- internet shopping
- electronic commerce
- online shopping
- call center
- information quality
- competitive environment
- internet enabled
- incident management
- data management
- expert systems
- data mining