Customer Integration in Service Business Models.
Andreas ZolnowskiTilo BöhmannPublished in: HICSS (2013)
Keyphrases
- business models
- search computing
- electronic commerce
- telecommunications industry
- product information
- customer service
- life cycle
- service quality
- case study
- customer satisfaction
- competitive environment
- service requirements
- cloud computing
- conceptual framework
- call center
- service times
- service providers
- web services
- strategic management
- social commerce
- mobile payment
- database
- domain knowledge
- multi domain
- electronic markets
- service oriented architecture
- end users
- business opportunities
- social media
- data mining