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The role of horizontal cooperation to improve service quality in last-mile distribution.
Adrian Serrano-Hernandez
Patrick Hirsch
Javier Faulin
Christian Fikar
Published in:
Int. J. Simul. Process. Model. (2018)
Keyphrases
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service quality
customer satisfaction
cooperative
service providers
user satisfaction
electronic commerce
online shopping
information systems
multi agent
quality of service
competitive advantage
database
data mining
multi agent systems