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Membership-Based Free Shipping Programs: A New Vehicle to Gain Competitive Advantage for Online Retailers?
Geng Sun
Huseyin Cavusoglu
Srinivasan Raghunathan
Published in:
ICIS (2018)
Keyphrases
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competitive advantage
online retailers
knowledge management
business processes
service quality
real time
business information
customer relationship management
market competition
strategic advantage
competitive environment
business process
market share
machine learning
decision making
case study