Enhancing Service Chatbot Effectiveness: The Effect of Dyadic Communication Traits on Consumer Unplanned Purchase.

Ran Tan Yang Li Qian Huang

Published in: ICIS (2021)

Keyphrases

online stores
purchase behavior
electronic commerce
purchase decision
service providers
fully distributed
web services
communication systems
service quality
online shopping
product information
computing environments
communication technologies
customer satisfaction
multimedia communication
providing high quality