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More than providing 'solutions': towards an understanding of customer-oriented citizenship behaviours of IS professionals.
Xuefei (Nancy) Deng
Tawei Wang
Robert D. Galliers
Published in:
Inf. Syst. J. (2015)
Keyphrases
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information systems
neural network
optimal solution
benchmark problems
information technology
evolutionary algorithm
deeper understanding
customer service
customer knowledge
data sets
customer satisfaction
customer behavior
academic researchers