Using SmartPLS 3.0 to Analyse Internet Service Quality in Vietnam.

Bui Huy Khoi Ngo Van Tuan

Published in: ECONVN (2018)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
internet shopping
competitive advantage
online shopping
information systems
information quality
quality of service
call center
competitive environment
email
data mining
response time