Adoption of Mobile Services in Business Case study of Mobile CRM.
Petteri AlahuhtaHeli HelaakoskiAlexander SmirnovPublished in: ICEBE (2005)
Keyphrases
- mobile services
- case study
- mobile technologies
- business opportunities
- mobile commerce
- customer relationship management
- mobile devices
- user acceptance
- telecommunications industry
- business process
- mobile web
- business models
- mobile users
- mobile applications
- service delivery
- business processes
- mobile phone
- business intelligence
- knowledge management
- real world
- technology adoption
- mobile learning
- user experience
- service oriented architecture
- learning scenarios
- software development
- cloud services
- m learning
- electronic commerce
- internet services
- wireless technologies
- language learning
- e government
- competitive advantage
- smart phones
- information services
- service oriented
- end users
- behavioral intention