Through-life management: the provision of total customer solutions in the aerospace industry.
Yvonne WardAndrew GravesPublished in: Int. J. Serv. Technol. Manag. (2007)
Keyphrases
- management system
- business management
- customer relationship management
- information systems
- case study
- business managers
- benchmark problems
- information management
- transportation costs
- software vendors
- high tech
- electronic commerce
- data processing
- decision making
- product development
- decision support
- service management
- customer support
- website
- genetic algorithm
- data mining