Beyond Sentiment Analysis: Mining Defects and Improvements from Customer Feedback.
Samaneh MoghaddamPublished in: ECIR (2015)
Keyphrases
- sentiment analysis
- text mining
- multi aspect
- opinion mining
- sentiment classification
- text classification
- sentence level
- sentiment lexicon
- natural language processing
- user generated
- product reviews
- data mining
- online reviews
- customer satisfaction
- information retrieval
- product features
- public opinion
- knowledge discovery
- collective classification
- relational data
- information theoretic
- knowledge base
- social media content