A BERT based Ensemble Approach for Sentiment Classification of Customer Reviews and its Application to Nudge Marketing in e-Commerce.
Sayan PutatundaAnwesha BhowmikGirish ThiruvenkadamRahul GhoshPublished in: CoRR (2023)
Keyphrases
- sentiment classification
- online product reviews
- customer reviews
- opinion mining
- sentiment analysis
- product features
- product reviews
- text classification
- electronic commerce
- cross domain
- sentence level
- positive or negative
- customer satisfaction
- opinion words
- website
- data mining
- social media
- cross lingual
- text documents
- automatically extracting