The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice, technology, and trust.
Ing-Long WuPublished in: Int. J. Inf. Manag. (2013)
Keyphrases
- customer satisfaction
- online shopping
- service quality
- purchase intention
- technology acceptance
- information quality
- user satisfaction
- internet shopping
- internet banking
- online retailers
- online consumer
- service providers
- consumer behavior
- marketing strategies
- customer loyalty
- support systems
- information systems
- user acceptance
- quality of service
- information sharing
- structural equation modeling
- databases
- virtual communities
- shopping behavior
- electronic commerce