Explaining library user loyalty through perceived service quality: What is wrong?
Danilo Soares-SilvaGustavo Hermínio Salati Marcondes de MoraesAlexandre CappellozzaCristiano MoriniPublished in: J. Assoc. Inf. Sci. Technol. (2020)
Keyphrases
- service quality
- user satisfaction
- customer satisfaction
- perceived usefulness
- information systems
- competitive advantage
- online shopping
- electronic commerce
- service providers
- internet shopping
- call center
- information quality
- technology acceptance
- job satisfaction
- structural equation modeling
- incident management
- competitive environment
- end users