An Analytical Model for Service Profile Based Service Quality of an Institutional eLibrary
Ash Mohammad AbbasPublished in: CoRR (2011)
Keyphrases
- service quality
- analytical model
- service providers
- customer satisfaction
- electronic commerce
- quality of service
- analytical models
- simulation model
- user satisfaction
- competitive advantage
- call center
- online shopping
- higher education
- information systems
- competitive environment
- bit error rate
- job satisfaction
- wastewater treatment
- real time
- incident management
- information quality
- cloud computing
- databases