Multidimensional Management and Analysis of Quality Measures for CRM Applications in an Electricity Company.
Verónika PeraltaVirginie Thion-GoasdouéZoubida KedadLaure Berti-ÉquilleIsabelle Comyn-WattiauSylvaine NugierSamira Si-Said CherfiPublished in: ICIQ (2009)