Service quality measurements for IPv6 inter-networks.
Dimitrios P. PezarosDavid HutchisonFrancisco J. GarcíaRobert D. GardnerJoseph S. SventekPublished in: IWQoS (2004)
Keyphrases
- service quality
- customer satisfaction
- service providers
- user satisfaction
- electronic commerce
- competitive advantage
- call center
- competitive environment
- quality of service
- internet protocol
- information quality
- online shopping
- incident management
- social networks
- information systems
- computer networks
- database
- network structure
- social interaction
- query processing
- databases