1 feedback queue with negative customers.
B. Krishna KumarD. ArivudainambiAchyutha KrishnamoorthyPublished in: Ann. Oper. Res. (2006)
Keyphrases
- single server
- service times
- single server queue
- arrival process
- steady state
- queueing model
- queue length
- positive and negative
- call center
- service rates
- queue size
- poisson arrivals
- service providers
- arrival rate
- relevance feedback
- customer satisfaction
- user feedback
- arrival processes
- holding cost
- service requirements
- loss probability
- customer behavior
- marketing strategies
- customer service
- markov chain
- markov modulated
- queueing theory
- queuing model
- information retrieval
- queuing systems
- potential customers
- positive feedback
- cost efficient
- fluid model
- heavy traffic
- special case
- mobile devices
- image retrieval