Improving Public Services Accessibility Through Natural Language Processing: Challenges, Opportunities and Obstacles.
Ilaria MarianiMaryam KarimiGrazia ConcilioGiuseppe RizzoAlberto BenincasaPublished in: IntelliSys (3) (2022)
Keyphrases
- natural language processing
- public services
- government services
- e government
- machine learning
- information extraction
- public sector
- natural language
- computational linguistics
- text mining
- service oriented
- semantic relations
- data mining
- artificial intelligence
- public administration
- word sense disambiguation
- machine translation
- real world
- information technology
- named entity recognition
- text summarization
- information retrieval
- decision making
- information systems