A new approach to evaluate the market share of service industries.
C. WuS.-M. HsuT.-W. TienPublished in: J. Oper. Res. Soc. (1998)
Keyphrases
- market share
- competitive environment
- service providers
- web services
- competitive advantage
- information technology
- service discovery
- semantic web services
- management system
- service oriented
- service offerings
- information systems
- processor sharing
- heavy traffic
- customer satisfaction
- mobile services
- steady state
- peer to peer
- end users
- digital libraries
- multimedia
- decision making