How To Increase Service Productivity: A BPM Perspective.

Andrea Malsbender Jens Pöppelbuß Ralf Plattfaut Björn Niehaves Jörg Becker

Published in: PACIS (2011)

Keyphrases

data mining
service providers
web services
viewpoint
service composition
virtual organization
semantic web services
service discovery
neural network
loosely coupled
end to end
service quality
service oriented
product quality
customer service
information services
database
management system
multimedia
real time