Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital.
Jurandir Barreto Galdino JuniorHélio Roberto HékisJosé Alfredo Ferreira CostaÍon Garcia Mascarenhas de AndradeEric Lucas dos Santos CabralWilkson Ricardo Silva CastroDavidson Rogério de Medeiros FlorentinoTiago de Oliveira BarretoJoão Florêncio da Costa JuniorPublished in: BMC Medical Informatics Decis. Mak. (2022)