Digital by Default: The Use of Service Channels by Citizens.
Javiera Fernanda Medina MacayaAndré Francisco AlvesFernando MeirellesMaria Alexandra CunhaPublished in: EGOV (2019)
Keyphrases
- public services
- governmental organizations
- service delivery
- service providers
- e government
- social media
- management system
- usage statistics
- cost efficient
- multi channel
- web services
- service quality
- online services
- decision making
- service discovery
- processor sharing
- government services
- digital content
- service composition
- information services
- digital libraries
- semantic web services
- digital video
- government agencies
- customer service
- end users
- case study
- website