Mining Call Center Conversations exhibiting Similar Affective States.

Rupayan Chakraborty Meghna Pandharipande Sunil Kumar Kopparapu

Published in: PACLIC (2016)

Keyphrases

call center
affective states
service level
data mining
knowledge discovery
web mining
intelligent tutoring systems
log files
mental states
real time
website
video sequences
probability distribution
intelligent agents
tutoring system
decision making
artificial intelligence
arrival rate