Understanding Consumers' Negative Word-of-Mouth Intention in the Aftermath of AI-Based Service Failure Through Attribution Theory.
Ruibin TanYixiao LiShuiqing YangSurong YanKang LinPublished in: WHICEB (1) (2024)
Keyphrases
- artificial intelligence
- expert systems
- positive and negative
- cognitive development
- management system
- knowledge based systems
- theoretical frameworks
- case based reasoning
- human level intelligence
- machine learning
- knowledge representation
- ai systems
- human cognition
- reasoning about physical systems
- failure recovery
- cognitive psychology
- web service composition
- service discovery
- theoretical framework
- service providers
- intelligent systems