Managing service capacity with boundedly rational consumers under social interactions.
Chengzhang LiMinghui JiangXuchuan YuanPublished in: Kybernetes (2020)
Keyphrases
- social interaction
- social networks
- queuing systems
- service offerings
- service requirements
- service providers
- social context
- social norms
- social learning
- social behavior
- social influence
- web services
- social systems
- online learning communities
- service quality
- online stores
- social media
- social ties
- mutual understanding
- online learning
- social presence
- pricing strategies
- mobile devices
- social skills
- decision making